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Contact Us

Contact Us

CLICK HERE TO Contact US

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Our customer service team is available during the following business hours:

Monday to Thursday: 9:00am-6:00pm & 8:00pm-5:00am (EDT)
Friday: 9:00am-6:00pm (EDT) / Sunday: 8:00pm-5:00am (EDT)
Break: 1:00pm-2:00pm & 11:30pm-00:30am (EDT)
Closed on Saturday & Holidays
* Click here to use the time zone converter.

Toll Free:
1-855-521-5165

How to Register
Register

Click on the [Register] link and complete the form in order to create your account.
Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
Registering also saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.



Membership


66girls offers 4 different levels of membership benefits.
You can enjoy exclusive benefits and earn reward credits with your purchases at each level.


* Membership benefits are subject to change.

FAQ

| Payment

What forms of payment do you accept?

We accept the following forms of payment:

● Credit Card
    > Visa
    > MasterCard
    > American Express
    > Discover
● PayPal

● Alipay


What can I do if the payment does not process successfully?

In case you are using PayPal, eChecks are not accepted.

You may also check your account status and review the buyer information you entered before payment.
making the payment.

When using credit card, please check the following or contact the card issuing bank for more
details.

① Credit card should be approved for online use

② Some credit cards can only be used within the country issued

③ If transaction exceeds the monthly limit, payment is not accepted

④ If the card holder has records of chargeback cases, transaction may be blocked

⑤ Card holder's information must match with the buyer information


How do I know if my payment went through successfully?

Once payment is made, transaction details are sent through e-mail from both our store system and
Payment Gateway (PAYPAL or ALIPAY). Our email includes the list of items you have purchased.



| Order

Does the store have a mobile version?

We offer a mobile-exclusive version. Click here to visit our mobile site.


Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished
shopping, or checkout as a Guest. Our registration process is fast, free, and will save you time for
future purchases. Click here to register.


What is the status of my order?

Once an order is placed, you will receive an order number and a confirmation email with your order
summary. Click here to check the status of your order. If you are a registered user, simply sign in to
your account, then go to ORDER LIST of MY ACCOUNT. If you shopped as a guest, enter your order
number in the designated fields.


How do I reset my password?

If you can't remember your password, please enter your email address and ID to reset your
password. Click here to reset your password.



| Product

Where can I find the related items from the selected item page?

We provide the related items of your selected item at the bottom of the page. You may use the
related items as reference for styling. Please contact our Customer Service if you cannot
find the related items that you are interested in.


How can I convert my size into Korean size?

Click here to see the standard size guide (measurement guide).
However, since body/foot shapes are all different, we cannot suggest you the exact size for you

to wear. Please see detailed measurements at the bottom of the product details page as well.
In case of exchange due to ill fitting (shoes), round-trip shipping cost will be borne by the customer.


| Shipping

How long will it take for my international order to arrive?

It usually takes 7-10 working days for you to receive the order from the date you purchased. Once
the order is dispatched, it takes about 4 days to arrive at your doorstep. Tracking number is
issued once the order leaves the warehouse. Arrival date may vary depending on customs
of designated country, so please keep track of your order using the provided tracking number.


* Season items (Summer/Winter) may take 3-5 additional days.

* store-made items may take 3-5 additional days

* Customized or handmade item may take 7 additional days (shoes, leather bags, customized
clothing and etc.)


Do you ship internationally?

Yes, we ship internationally. Click here to see which countries we ship to.

Standard EMS service is not offered to some countries. To these countries, we ship via EMS PREMIUM.
Additional shipping costs will be charged for such orders.


Should I expect to pay duties and taxes for my order?

International orders will be delivered by your local postal service. Although charges are not always incurred,
assessment of duties and taxes will be based on the value of the order. Payment of any duties and taxes are
the responsibility of the recipient and these fees are collected at the time of delivery. More information can be
checked by contacting your local Customs office.


*In case of return due to unpaid duties and taxes, we will refund the amount as deducting the original
shipping fee of your order.


How do I track my order?

Click here and enter your tracking number to view

your shipping status. Tracking information may require up to 24 hours for processing. If you still cannot track
your package, please contact our Customer Service.


Why is my item still undelivered even though my order status states that delivery is complete?

Tracking number is provided once the order is shipped. Simply sign in to your account and go to MY

PAGE → ORDERS. One week after your item is dispatched, your order status is automatically updated to
"Delivered" by our system.

If you failed to receive your package within 4 days of "Delivered" status, or your status shows that the item was received by
an unknown recipient, please contact Customer Service as well as your local postal office.


Why is my order is being returned to Korea?

In case of absence of addressee or uncleared customs, packages are sent back to the sender as failed
delivery.

If you wish for your item to be redelivered, you will be charged with the shipping cost based on the weight of the parcel. In
case of refund, original shipping cost will be deducted from the refund amount.

We do not take responsibility for wrongly typed address, so please double check before you make your
payment.



| Change of Order

Can I modify my order before delivery?

Modification of the order can only be processed if your order is in [Preparing Item] status.

Please click here to contact Customer Service with the information below for further confirmation:

- URL of the item

- Item Name (Code) / Option Detail

- Order Number

- Detail Request


*If the total amount of your order is reduced due to cancellation and no longer a target of free shipping, then
there may be a deduction of shipping cost according to our shipping policy.



| Missing / Damaged or Defective Item

What if I received an item that is different from my original order?

If you receive a wrong item, please contact Customer Service within 7 days of receipt.

We will assist you in exchanging your item and take responsibility for extra related costs

including return and reshipment fees. Please note that we will only exchange the wrongly

shipped item for the original item. You may not request an exchange for a different option or item.

*Even for wrong deliveries, exchanges are not accepted if the item shows traces of use.


Your order will be handled under the following procedure:

①You will be asked to send photos of the wrongly shipped item to Customer Service.

②Return the item and send us the photo of the return shipment receipt.

③Shipping fees will be refunded in reward points or the payment method you used for the order
once the return package arrives.

④Once we reship the original item, a new tracking number will be sent to you through email.


What if my received item is damaged or defective?

If you receive a damaged or defective item, please contact our Customer Service within 7 days of
receipt.

We will assist you in exchanging your item and take responsibility for extra related costs

including return and reshipment fees.

However, if you wish to exchange for a different option (size or color) other than what you first ordered,
it will be considered as an exchange due to change of mind, and shipping costs will be

responsible by the customer instead.


Your order will be handled under the following procedure:

①You will be asked to send photos of the damaged or defective item through e-mail.

②Return the damaged or defective item, then send us the photo of the return shipment receipt.

③Shipping fees will be refunded in reward points or the payment method you used for the order
once the return package arrives.

④Once we reship the new item, a new tracking number will be sent to you through email.


What if part of my order is missing?

First of all, please check your order status on MY PAGE, since this may be a case of partial
shipment.

If all items are confirmed to be shipped but you still have a missing item, please contact our
Customer Service with this information.

We can check your orders if you report within 7 days of receipt.


Your order will be handled under the following procedure:

①You will be asked to send photos of the received items, invoice, and the package through e-mail.

②We will check our shipping system to confirm whether the item has been omitted from the original shipment.

③We will send you an e-mail with our final confirmation.

④If your item is confirmed to be missing or sold out, we will issue a refund immediately.



| Reward Points / Coupons / Membership

What are reward points?

Reward points can be used as cash when you are shopping with us online.

*Only registered members are eligible for reward points.


How can I check and use my reward points or coupons?

If you are a member, you can go to MY PAGE to view accumulated reward points and coupons.

Reward points that are pending after purchase will be available for use 7 days after the delivery is
complete. Once reward points become available for use, you will see a little box on the checkout
page to enter the amount you wish to use.

*When payment is made in reward points, refunds will be issued only as reward points
and not in cash. Accumulated reward points cannot be
redeemed for cash in any circumstance.



What are the membership benefits?

A percentage of your purchased amount will be returned as reward credit depending
on your membership status.

Memberships are renewed every month and upgraded members will receive an e-mail
of notification.




| E-money

What is E-money?

 - [E-money] is online money refunded as store credit for cancelled orders.

 - You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.

 - Refunds can be issued in E-money for the following cases: failure to refund in original payment method, 

    reimbursement for return shipping (for wrong orders or defective items), payment gateway errors


※ Difference between Reward Points and E-money

  - Reward Points : The beneficial mileage earned by item purchase or the participation in event/promotion

  - E-money : Online money equivalent to cash



※ E-money Guide

 - You can use E-money to purchase items. $1 in E-money has the same value as $1 in cash.

 - Only members are eligible for E-money. You can check your E-money history in My Page after signing in.

 - E-money can be used along with reward points or discount coupons in your account.

 - There are no limits to using E-money as a payment method.

 - There is no expiry date for refunded E-money.


※ E-money for closed accounts

- You can close your account in My Page.

- Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.   

- You can check the remaining balance of Reward Points and E-money before closing your account. Please contact Customer Service if you have any E-money left in your account.

- If you close your account without prior notice, your remaining E-money balance will automatically expire.

Payment
We accept the following methods of payment:

PayPal, Alipay, Credit Card (VISA, MASTER, AMEX, DISCOVER), and UnionPay

※Please understand that there may be changes in price due to currency exchange rate.
The final purchase amount is fixed at the exchange rate that was reflected at the time of payment.
No further payment or difference will be charged or refunded due to changes in exchange rate after purchase.
Shipping


Shipping Options


* FREE SHIPPING is applied for a total order amount above $200 USD.
* All Items Shipped Directly from Headquaters in South Korea.
* Takes 5-10 Business Days (for in-stock items)


[U.S.A]
Fedex (Smart Post) : $14.99

[Australia]
Pantos (AU Post) : $19.99

[Singapore / Hong Kong / China / Taiwan / Other Asian Counties]
EMS : $19.99

[Canada / New Zealand / United Kingdom / Europe / Rest of the World]
EMS : $29.99



Track Orders

Please refer to below sites If you want to track your order.
* Order tracking time is vary depending on the shipping company.
* It may take more than 24 hours after shipment.


Customs and Duties


The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

Please be advised that these charges are levied by the destination country and we do not have control over them.



For Product Returns due to Reasons Caused by the Customer


Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

- The returned product will not be re-shipped.

- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.


(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses. Price will vary depending on shipping methods from the returned product.

For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


(2) For re-delivery requests

There are NO re-deliveries

Returns & Exchanges

Return and Exchange (After receipt)

 

1) Returns due to defective item(s) or wrong delivery

You can return or exchange the items.

Please contact 66Girls Customer Service via email or board within 7 days of delivery.

(Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)

66Girls bears the international shipping costs for the return and replacement (if applicable).

Please send us a copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.

 

2) Returns due to Change of mind

We accept returns due to simple change of mind (including size and color).

Please contact 66Girls Customer Service via email or board within 7 days of delivery and ship your package within 3 days of return request.  (Make sure to include your order number, product code, and reason for return.)

Please note that the customer is responsible for the return shipping costs (international).

 

* Your return is not processed if the tags/labels of the items are damaged or if there are traces of use (applicable to defective items as well)

* Your return is not processed if you ship your item without prior notice.


* When returning the items, all the components including packaging should be in original condition.

 

3) Missing items

If you received your parcel and find any item(s) missing, please contact 66Girls Customer Service within 1 day of receipt.

Please keep all the compartments including packaging. This way we can check for any damages to the parcel or possible repackaging in the course of delivery.

 

 

 

Order Cancellation or Change (Before Shipment)

 

1) Order Cancellation

You can cancel selected items or your entire order.

Cancellations can only be processed if your order is 'Pending' and not yet shipped.


Please contact 66Girls Customer Service ASAP via phone, email, or board.

 

2) Order Change


You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model.)



Changes to order can only be processed if your order is 'Pending' and not yet shipped.

Please contact 66Girls Customer Service ASAP via phone, email, or board.

 

3) Change of Shipping Address

Changes to address can only be processed if your order is 'Pending' and not yet shipped.


Please contact 66Girls Customer Service ASAP via phone, email, or board.

 

4) When the ordered item is out of stock

We at 66Girls strive to offer our best service by processing your order in a timely manner.

However, there are cases in which items are out of stock due to high demand.

In order to ensure a smooth and fast delivery, in such cases we will process your order as according to your pre-selected preference.


- If you selected Refund the sold-out item and dispatch the rest of my order ASAP, we will deliver the remaining items except the item out of stock without any further notice.

- If you selected Contact me first and let's think about it, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.

Refunds
Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Reward Points
Pending period for reward points:
The reward points issued from your orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.



Requirements:
If you wish to pay for your order with reward points, you are required to spend a minimum reward point of $1.



Cancellation of reward points:

Pending reward points from orders will automatically expire on cancellation or return of the relevant order.
Your reward points will be cancelled if you close your account.



Reviews
If you write a review for each product you purchase, we will credit you in reward points.
 
$1 Point : Text review only per 1 item
$2 Points : Text and Photo review per 1 item

* To confirm your identity, register and sign in before writing your review.
* 1 Point can be used as $1.
* Points will be issued once your review is verified by staff.

Restrictions


- You can earn Reward Points by purchasing goods or by participating in various online events.

- You can use your Reward Points for store purchases.

- Reward points are not awarded for cancelled or incomplete orders.

- You can view and manage your Reward Points through your Member Account Info.

- Reward points issued before December 31st will expire on February 1st of the following year. Reward points will also automatically expire for closed accounts.

- Reward Points cannot be redeemed for cash nor transferred to a third party. 

- Reward point policies are subject to change. All changes will be notified to members 30 days in advance




E-money

※ About E-money
 - [E-money] is online money refunded as store credit for cancelled orders.
 - You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.
 - Refunds can be issued in E-money for the following cases: failure to refund in original payment method, reimbursement for return shipping (for wrong orders or defective items), payment gateway errors.

※ Difference between Reward Points and E-money
 - Reward Points : The beneficial mileage earned by item purchase or the participation in event/promotion
 - E-money : Online money equivalent to cash

※ E-money Guide
 - You can use E-money to purchase items. $1 in E-money has the same value as $1 in cash.
 - Only members are eligible for E-money. You can check your E-money history in My Page after signing in.
 - E-money can be used along with reward points or discount coupons in your account.
 - There are no limits to using E-money as a payment method.
 - There is no expiry date for refunded E-money.

※ E-money for closed accounts
 - You can close your account in My Page.
 - Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.
 - You can check the remaining balance of Reward Points and E-money before closing your account. Please contact Customer Service if you have any E-money left in your account.
 - If you close your account without prior notice, your remaining E-money balance will automatically expire.
Size Guide

size guide


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