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Our customer service team is available during the following business hours:

Monday to Thursday: 9:00am-6:00pm & 8:00pm-5:00am (EDT)
Friday: 9:00am-6:00pm (EDT) / Sunday: 8:00pm-5:00am (EDT)
Break: 1:00pm-2:00pm & 11:30pm-00:30am (EDT)
Closed on Saturday & Holidays
* Click here to use the time zone converter.

Toll Free:
1-855-521-5165

How to Join
Join with us

Click on the [Register] link and complete the form in order to create your account.
Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.



Membership


66girls offers 4 different levels of membership benefits.
You can enjoy exclusive benefits and earn reward credits with your purchases at each level.


* Above membership benefits can be changed depending on conditions

FAQ

| Payment

What forms of payment do you accept?

We accept the following forms of payments:

● Credit Card
    > Visa
    > MasterCard
    > American Express
    > Discover
● PayPal

● Alipay


What can I do if the payment does not process successfully?

In case you are using PayPal, E-checks are not accepted.

You may also check your account status and review buyer information you have entered before
making the payment.

When using credit card, you need to check following or contact the card issuing bank for more
details.

① Credit card should be approved for online use

② Some credit cards can only be used within the country issued

③ In case of exceeding monthly limit, payment is not accepted

④ If the card holder has records of chargeback cases, transaction may be blocked

⑤ Card holder's information must match with the buyer information


How do I know if my payment went through successfully?

Once payment is made, transaction details are sent through e-mail from both our store system and
Payment Gateway (PAYPAL or ALIPAY). Our email includes the list of items you have purchased.



| Order

Do you also have mobile exclusive page for the store?

We offer the mobile exclusive page. Click here if you want to switch the page into mobile version.


Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished
shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for
future purchases. Click here to register.


What is the status of my order?

Once an order is placed, you will receive an order number and a confirmation email with your order
summary. Click here to check the status of your order. If you are a registered user, simply log in to
your account then go to ORDER LIST of MY ACCOUNT. Non-member users can enter their order
number in the designated fields.


How do I reset my password?

If you can't remember your password, please enter your email address and ID to reset your
password. Click here to reset your password.



| Product

Where can I find the related items from the selected item page?

We provide the related items of your selected item at the bottom of the page. You may use the
related items as reference of your style guide. Please contact our Customer Center if you cannot
find the related items that you are interested in.


How can I convert my size into Korean size?

Click here to see the standard size guide (measurement guide).
However, since body/foot shapes are all different, we cannot suggest you the exact size you have
to wear. Please see detailed measurements at the bottom of the product details page as well.
In case of exchange due to ill-fitting (shoes), round-trip shipping cost will be borne by the customer.


| Shipping

How long will it take for my international order to be received?

It usually takes 7-10 working days for you to receive the order from the date you purchased. Once
the order is dispatched, it takes about 4 days to arrive at your doorsteps. Tracking number is
issued once the order leaves the warehouse. Arrival date may be different depends on the Customs
of desinated country, so please keep track your order using the provided tracking number.


* Season items (Summer/Winter) may take 3-5 additional days.

* store-made items may take 3-5 additional days

* Customized or handmade item may take 7 additional days (shoes, leather bags, customized
clothing and etc.)


Do you ship internationally?

Yes, we ship to international countries. Click here if you want to check the list of the countries where we ship.

Since Standard EMS service is not offered to some countries, they need to be shipped via EMS PREMIUM.
Therefore, additional shipping cost will be charged for such orders.


Should I expect to pay duties and taxes for my order?

International orders will be delivered by your local postal service. Although charges are not always incurred,
assessment of duties and taxes will be based on the value of the order. Payment of any duties and taxes are
the responsibility of the recipient and these fees are collected at the time of delivery. More information can be
checked by contacting your local Customs office.


*In case of return due to unpaid duties and taxes, we will refund the amount as deducting the original
shipping fee of your order.


How do I track my order?

To track your order, please click here then enter your tracking number. You will then be able to view all of
your shipping status. For tacking order, you might wait for up to 24 hours for processing. If still cannot track
it, please contact our Customer Service.


Why is it still undelivered to me even my order status states that it is delivered completely?

Tracking number is provided once the order is shipped. Please simply log-in to your account and go to MY
PAGE then see ORDER. However, a week after it ships out, order status is automatically updated into
"Delivered" by our system.

If you failed to receive your package within 4days from the "Delivered" status, or it says it was received by
unknown recipient, please contact our Customer Center as well as the local postal office.


Why is my order is being returned to Korea?

In case of absence of addressee or uncleared customs, packages are sent back to the sender as failed
delivery.

If you wish to have them back, you will be charged with shipping cost based on the weight of the parcel. In
case of refund, original shipping cost will be deducted from the refund amount.

We do not take responsibility for wrongly typed address, so please double check before you make your
payment.



| Change of Order

Can I modify my order before delivery?

Modification of the order can be only processed if your order is in [Preparing Item] status.

Please click here to contact our Customer Center with below information for further confirmation:

- URL of the item

- Item Name (Code) / Option Detail

- Order Number

- Detail Request


*If total amount is decreased due to cancellation and your order is no longer a target of free-shipping, then
there may be a deduction of shipping cost according to shipping policy.



| Missing / Damaged or Defective Item

What if I received the wrongly shipped item from my original order?

If you receive a wrong item, please contact our Customer Center within 7 days of receipt.

We will assist you to get exchange with your original item and related extra cost (returning +
reshipping fee) will be in responsible by us. However, we only accept exchange of wrong shipped
item with original item. No option or item exchange can be allowed.

*Even for wrong shipped items, they'll not be accepted if item shows signs of use.


Your order will be handled under following procedure:

①You will be asked to send photos of the wrongly shipped item through our Customer Center.

②Return the item and send us the photo of return shipment receipt.

③Return cost will be refunded in reward point or the payment method you used for the order as
return item arrives.

④Reship the original item and new tracking number will be sent to you through email.


What if my received item is damaged or defective?

If you receive a damaged or defective item, please contact our Customer Center within 7 days of
receipt.

We will assist you to get exchange with new item and related extra cost (returning + reshipping fee)
will be in responsible by us.

However, if you request to get a different option (size or color) other than what you first ordered,
then, it will be considered as exchange due to change of mind so shipping cost will be in
responsible by you instead.


Your order will be handled under following procedure:

①You will be asked to send photos of the damaged or defective item through e-mail.

②Return the damaged or defective item then send us the photo of return shipment receipt.

③Return cost will be refunded in reward point or the payment method you used for the order as
return item arrives.

④Reship the new item and new tracking number will be sent to you through email.


What if part of my order is missing?

First of all, please check your order status on MY PAGE, because this may be a case of part
shipment.

If all items are confirmed to be shipped but you still have a missing item, please contact our
Customer Center with this information.

We can check the orders only if it is reported within 7 days of receipt.


Your order will be handled under following procedure:

①You will be asked to send photos of the received items, invoice, and the package through e-mail.

②We will check on our shipping system if the item is omitted from the original shipment.

③We will send you an e-mail with final confirmation.

④When confirmed as missing item, we will process refunding for the missing item.

  However, if omitted item checks as sold out, then it will be refunded immediately as well.



| Reward Point / Coupon / Membership

What is reward points?

Reward points can be used as cash when you are shopping with us online.

*Only members can use the reward point.


How can I check and use my reward point or coupon?

If you are a member, you can check MY PAGE to see accumulated amount of reward points or
coupon you have.

The pending reward point due to purchase will be available for use 7 days after the delivery is
complete. Once reward point becomes available for use, you will see a little box on the check-out
page to enter amount to use.

*When payment is made in reward point, any form of cash refund will not be available, which
means reward point is only refundable in reward point. Accumulated reward point cannot be
returned to the customer in cash in any cases.



What are the membership benefits?

Part of purchased amount will be returned to the customers as reward credit and amount depends
on their membership status.

Memberships are renewed every month and list of upgraded members will receive an e-mail
regarding this information.




| E-money 

※ What is E-money?

 - [E-money] is online money for the refunded amount instead of original payment method due to item cancellation and refund for extra payment, etc.

 - You can get a refund via E-money. If you want to refund via E-money, please contact our CS center.

 - It is available to refund via E-money if there is any problem to refund the amount as original payment methods, such as return shipping cost paid 

   (for return items due to wrong shipment or defective items) and failed of refund due to Payment Gateway's issue.


※ Difference between Reward Points and E-money

  - Reward Points : The beneficial mileage earned by item purchase or the participation of event/promotion

  - E-money : Online money which has the same effect as Cash



※ User Guide of E-money 

 - You can use E-money when you purchase the item. $1 of E-money has the same value as $1 of Cash.

 - It is only available by Members. You can check your E-money history in My Page after Log-in.

 - E-money is available to be used with Reward Points or Discount Coupons together that you have in your account.

 - There is no limit to use E-money and you can use it free when you order.

 - There is no expiry date because it is issued for the refund amount.


※ E-money for closed account

 - You can close your account in My Page.

 - Once you close your account, all earned Reward Points will dissipate, but E-money is available to be refunded back via Paypal if you contact us before closing the account.  

- You can check the remaining balance of Reward Points and E-money before closing the account. Please contact our CS center if you have any E-money left in your account.

 - If you closed your account without any notice even though you had the remaining balance of E-money, it is expired by systemic process. 

Payment
We Accept Following Methods of Payment

PayPal & Credit cards (VISA, MASTER, AMEX, DISCOVER) and Alipay



Shipping


■ Shipping Options


Free Shipping is applied for a total order amount above $200 USD.
※All Items Shipped Directly from Headquaters in South Korea.


[U.S.]
Fedex (Smart Post) : $14.99
Fedex (Home Delivery) : $19.99
DHL : $24.99
*5-10 business days (for in-stock items)

[Australia]
AU Post : $19.99
EMS : $29.99
*5-10 business days (for in-stock items)

[Singapore/ Hong Kong/ China / Taiwan / Other Asian Countries]
EMS : $19.99
*5-10 business days (for in-stock items)

[Canada / United Kingdom/ New Zealand/ Europe/ Rest of the World]
EMS : $29.99
*5-10 business days (for in-stock items)




* Order tracking time is vary depending on the shipping company.
* It may take more than 24 hours after shipment.



■ Track DHL parcel


Please follow below ways to track DHL parcel
(1) Check Tracking Number on your Order Detail Page
(2) Click "Track Order" to see details
(3) Copy "Tracking Number" on "Hawb Information"
(4) Go to DHL Official Site (Check above Track Orders).
(5) Track your order "Tracking Number" you copied.


■ Customs and Duties


The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

Please be advised that these charges are levied by the destination country and we do not have control over them.



■ For Product Returns due to Reasons Caused by the Customer


Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

- The returned product will not be re-shipped.

- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.


(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses. Price will vary depending on shipping methods from the returned product.

For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


(2) For re-delivery requests

There are NO re-deliveries


Returns & Exchanges

Return and Exchange (After receipt)

 

1) Return due to defective items or wrong delivery

You can return or exchange the items.

Please contact 66Girls CS center via email or board within 7 days of receiving the items. (Order number, Product code, Pictures of the defective part or wrong delivery should be attached.)

66Girls bears the international shipping costs for the return and replacement (if applicable).

Please send us the copy of the receipt for the return shipping via email or board within 3 days after return request so that we can reimburse you the cost.

 

2) Return due to Change of mind

If you dont like the items (including size and color), you can return the items.

Please contact 66Girls CS center via email or board within 7 days of receiving the items and return your shipment within 3 days after return request. (Order number, Product Code and Reason for Return should be mentioned.)

Please note that you are responsible for the return shipping(international).

 

* Your return is not processed if the tags/labels of the items are damaged or if there are traces that you have used them already. (It applies to the defective items as well.)

* Your return is not processed if you just send the items back without letting us know of your return beforehand via email or board.

* When returning the items, all the components including wrappings should be included.

 

3) Missing Items

If you received your parcel and find any item(s) missing, please contact 66Girls CS center within 1 day of receipt.

Please keep all the compartments including wrappings. This way we can check if there has been any damages to the parcel or possible repackaging in the course of delivery. 

 

 

 

Order cancellation or change (Before Shipment)

 

1) Order Cancellation

You can cancel ordered items or the entire order.

It can be proceeded only when your order is Pending. If not, it means your order has been packed and already sent out, so we cannot process the cancellation.

Please contact 66Girls CS center via phone, email or board ASAP.

 

2) Order Exchange

You can change the color or the size of the item you ordered. (Unfortunately, you cannot change your order to a different item/model)

It can be proceeded only when your order is Pending. If not, it means your order has been packed and already sent out, so we cannot process the change of order.

Please contact 66Girls CS center via phone, email or board ASAP.

 

3) Change of Shipping Address

It can be proceeded only when your order is in 'Pending status. If not, it means your order has been packed and already sent out, so we cannot process the address modification.

Please contact 66Girls CS center via phone, email or board ASAP.

 

4) When the ordered item is out of stock

66Girls is trying to offer the best service by processing your order in a proper manner at the right time.

Nevertheless, there are cases that some items are out of stock due to flush of orders, and the items cant be shipped.

In that case, for a smooth process and a fast delivery, we process your order as your preference you checked.

 

- If you have checked Refund the sold-out item and dispatch the rest of my order ASAP, we will deliver the remaining items except the item out of stock without any further notice.

- If you have checked Contact me first and let's think about it, our customer service representative will contact you via email or telephone, and you can decide whether you would like to cancel the sold-out item or the entire order.

Refunds
Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Reward Points
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.



Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of $1.



Cancellation of store credit:

Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order.
Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for 1 year.



Reviews
If you write review for each product your purchase, we will credit you in reward credit.
 
$1 Point : Text review only per 1 item
$2 Points : Text and Photo review per 1 item

* To confirm your identity, you should join a membership and log in and write a review.
* 1 Point can be used as $1.
* Point will be given after the staff of 66girls checks your post.

Restrictions


- You may earn Reward Points by purchasing goods, participating in various events on Mall.

- You can use your Reward Points for purchases on Mall.

- If the order is cancelled, or you fail to order the goods, then no Reward Points will be awarded in respect of that order.

- You have the ability to view and manage your Reward Points through your Member Account Info.

- Reward points earned before every 31st of December will expire after Date of Expiration which is every 1st of February (In the following year). Also, Reward points will automatically expire upon cancellation of membership account of Mall.

- Reward Points cannot be redeemed for cash nor transferred via third party. 

- The Mall can amend Reward Point Policy at ones option. In reference to amend of Reward Points Policy, the Mall will notify to all members prior 30days. 




E-money

※ About E-money
 - [E-money] is online money for the refunded amount instead of original payment method due to item cancellation and refund for extra payment, etc.
 - You can get a refund via E-money. If you want to refund via E-money, please contact our CS center.
 - It is available to refund via E-money if there is any problem to refund the amount as original payment methods, such as return shipping cost paid (for return items due to wrong shipment or defective items) and failed of refund due to Payment Gateway's issue.

※ Difference between Reward Points and E-money
- Reward Points : The beneficial mileage earned by item purchase or the participation of event/promotion
  - E-money : Online money which has the same effect as Cash


※ User Guide of E-money 
 - You can use E-money when you purchase the item. $1 of E-money has the same value as $1 of Cash.
 - It is only available by Members. You can check your E-money history in My Page after Log-in.
 - E-money is available to be used with Reward Points or Discount Coupons together that you have in your account.
 - There is no limit to use E-money and you can use it free when you order.
 - There is no expiry date because it is issued for the refund amount.

※ E-money for closed account
 - You can close your account in My Page.
 - Once you close your account, all earned Reward Points will dissipate, but E-money is available to be refunded back via Paypal if you contact us before closing the account.  
- You can check the remaining balance of Reward Points and E-money before closing the account. Please contact our CS center if you have any E-money left in your account.
 - If you closed your account without any notice even though you had the remaining balance of E-money, it is expired by systemic process. 

Size Guide

size guide


WORLD SHIPPING

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