* Order tracking time is vary depending on the shipping
* It may take more than 24 hours after shipment.
Customs and Duties
The recipient is responsible for all/any import duties and
taxes which may occur during international shipments.
Please be advised that these charges are levied by the
destination country and we do not have control over them.
For Product Returns due to Reasons Caused by the
Any product returns due to reasons caused by the customer
which includes but not limited to: incorrect shipping
address, unidentifiable recipient, unpaid taxes and duties
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses
during the return process such as round-trip shipping,
customs and etc. This will be done by either deduction from
refunds or extra charges.
(1) Process for refund requests
Once the parcel returns, refund will be issued after
subtracting all fees and expenses.
Price will vary
depending on shipping methods from the returned product.
For other countries where are non EMS service regions,
refund will be issued in accordance with the EMS Premium
(2) For re-delivery requests
There are NO re-deliveries